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Do you have some questions?

We are at your disposal 7 days a week!

Call us

07301864011

Monday – Friday: 9:00 – 20:00
Saturady: 11:00 – 15:00

Send message

info@msmdirect.co.uk

Visit in our store

50 Princes Street, Ipswich, IP1 1RJ

Frequently asked question

We understand that sometimes orders need to be cancelled or returned, and we’re here to help. If your order hasn’t shipped yet, you can easily cancel it by opening a support ticket or giving us a call on 07301864011.

If your order has already been shipped, no problem!
Just let us know and refuse the delivery when the courier arrives – we’ll take care of the rest and issue a refund for you.

If you need to return or cancel an order within 7 days of receiving it, simply reach out to our returns department by opening a ticket.

We would be more than happy to help you change the delivery address of your order before it is dispatched. Our friendly Customer Services team is always ready to lend a hand. You can easily contact us by sending a support ticket through our website. Just make sure to include your order number and the correct delivery address details. We recommend sending the ticket as soon as possible, as our order processing system is automated and usually processes orders within 30 minutes.

Making changes to your order before it is shipped is totally possible and easy. You can send us a support ticket by clicking on this link here, or simply give our Customer Services team a call on 07301864011. We are always happy to assist you with any queries or concerns you may have.

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